Refund policy

Refund Policy

At BrandLavish, we strive to ensure you are completely satisfied with your purchase.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at info@brandlavish.com.

Important:
All returns are handled through our supplier network. Once your return request is approved, we will provide you with the supplier’s return address along with detailed instructions on how and where to send your package.

Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have any questions about a specific product, please contact us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return your item. Once the return is approved, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible, your item must be unused, in original condition, with tags and packaging, along with proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@brandlavish.com.